Frequently asked questions

Products in stock are dispatched within 2 working days of full payment. Pre-orders are dispatched within 30–45 days of full payment. Once your order ships, we’ll share tracking details so you can follow its progress.

We deliver anywhere in India. If your order arrives damaged, please contact us within 48 hours of delivery with photos or a video.

Delivery time after dispatch depends on your location and courier. See our Shipping policy, or contact hello@aurzart.com / +91 73384 57777.

Shipping charges, if applicable, depend on your delivery location and the products in your order. The final shipping cost is shown at checkout before you complete your purchase.

Read our Shipping policy for courier and dispatch details.

All purchases are final — Aurzart does not offer voluntary returns, exchanges or refunds for change of mind, personal preference or purchases made in error. If your instrument has a manufacturing defect or a fault covered by our warranty, contact us at hello@aurzart.com or +91 73384 57777 and we will arrange a diagnosis and the applicable warranty service. Your statutory consumer rights remain unaffected.

Full details: Cancellation, Return, Replacement & Warranty Policy.

All Aurzart purchases are final for change-of-mind or personal-preference returns. We do not offer voluntary returns or exchanges for accidental purchases.

However, customers can request assistance for defective products and faults covered by our warranty. Refunds, replacements or other remedies will be provided where required by applicable consumer protection laws.

Contact us as soon as possible at hello@aurzart.com or +91 73384 57777. Cancellation requests are assessed based on the order status and applicable consumer protection laws. See the Cancellation, Return, Replacement & Warranty Policy.

Aurzart-branded instruments include a one-year limited warranty on electronic parts, starting from the date on your purchase invoice. It also covers accidental electrical damage to electronic components from power surges, incorrect voltage or incompatible power adapters. Approved claims are serviced on-site anywhere in India by our appointed technicians.

Coverage and exclusions: Cancellation, Return, Replacement & Warranty Policy.

Yes. Aurzart provides after-sales assistance, including product troubleshooting and warranty support. For eligible warranty claims, we arrange a technician visit and replacement of covered electronic components where required.

Contact hello@aurzart.com or +91 7338457777 for assistance.

Yes! Visit our Aurzart Music Store in Kasavanahalli, Bengaluru, to explore our instruments in person. Contact us before visiting to confirm that your preferred model is available for demonstration.

Our team of musicians can help you select an instrument based on your experience, musical goals and budget.

Contact us at +91 7338457777 for product guidance.

Aurzart instruments and accessories are manufactured in collaboration with carefully selected manufacturing partners in China. We focus on selecting distinctive products that offer reliable performance, thoughtful features and excellent value for money.

Our goal is to make quality musical instruments accessible to musicians at every stage of their journey, without compromising on the features and playing experience that matter.

Made by Musicians, for Musicians.

Yes. The one-year limited warranty applies to Aurzart-branded products bought on aurzart.com, at our store, or through Aurzart’s official Amazon India listings. Contact us directly with your original invoice and we’ll follow the same warranty process.

Aurzart covers the initial diagnosis even if the fault turns out to be outside warranty. If parts or installation are needed for an uncovered issue, we’ll share the charges and ask for your approval before doing any chargeable work.