Shipping policy

Shipping Policy

AURZART MUSIC PVT LTD
Website: https://aurzart.com
Last updated: 19 October 2026

1. Shipping Coverage

AURZART MUSIC PVT LTD ("Aurzart", "we", "us" or "our") provides shipping services across India.

We deliver musical instruments, digital pianos, electronic drums, musical accessories and other eligible products to locations serviced by our logistics partners.

Delivery availability may depend on the destination PIN code, product dimensions, weight and courier serviceability.

We currently do not offer international shipping through our standard online checkout unless expressly arranged and confirmed by Aurzart.

2. Shipping and Courier Partners

We work with established courier and logistics providers, which may include:

DHL
FedEx
DTDC
Blue Dart
Other authorised logistics partners

The courier service is selected based on the delivery location, product size, shipment requirements and service availability.

For large or delicate musical instruments, we may use a suitable specialised logistics service where necessary.

3. Order Processing and Dispatch

In-stock products

Orders for products that are available in stock are normally dispatched within 2 working days after full payment has been received and confirmed.

Working days exclude Sundays and applicable public holidays.

Dispatch may take longer during peak periods, public holidays, exceptional operational circumstances or where additional order verification is necessary.

If a significant delay occurs, we will make reasonable efforts to inform the customer.

Pre-order products

Products purchased under our pre-order programme are generally expected to be dispatched within 30–45 days after full payment, unless a different timeline is expressly communicated at the time of ordering.

Pre-order timelines are estimates and may be affected by manufacturing schedules, international freight, customs clearance and other circumstances beyond our reasonable control.

Where a material delay occurs, we will communicate the revised expected timeline and any applicable cancellation or refund options.

4. Pre-Order Payment Options

Aurzart may offer the following payment options for eligible pre-order products:

Option A — Full advance payment

Customers may pay 100% of the product value in advance.

A special pre-order discount may be available on selected products, subject to the offer communicated at the time of purchase.

Option B — 30% booking amount

Customers may reserve an eligible pre-order product by paying 30% of the order value as a booking amount.

Under this option:

The special full-payment pre-order discount may not apply.
The remaining payment requirements will be communicated before confirming the reservation.
The expected dispatch timeline will be confirmed based on the applicable payment arrangement and product availability.

Any cancellation, adjustment or refund of pre-order payments will be governed by the terms communicated at the time of booking, our applicable cancellation policy and Indian consumer protection law.

5. Estimated Delivery Time

Delivery time begins after an order has been dispatched.

The estimated transit time depends on:

Delivery location and PIN code.
Courier service availability.
Product size and weight.
Weather, transportation and logistical conditions.
Applicable public holidays or unforeseen disruptions.

Dispatch timelines and courier transit times are separate.

Any delivery estimate provided by Aurzart or its logistics partners is indicative unless expressly confirmed as guaranteed.

We will make reasonable efforts to communicate significant delays affecting confirmed orders.

6. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as:

Delivery destination.
Product dimensions and weight.
Shipment quantity.
Courier and logistics requirements.

The applicable shipping charges will be displayed at checkout before payment.

Where a special shipping arrangement requires a separate quotation, the charges will be communicated for customer approval before the arrangement is confirmed.

Any promotional free-shipping offer will be subject to its stated conditions.

7. Order Tracking

Once an order has been dispatched, we will share available shipment tracking information through email, SMS, WhatsApp or another appropriate communication channel.

Customers can use the tracking details to follow the shipment's progress through the relevant courier service.

Tracking updates may take some time to appear after dispatch.

For tracking assistance, customers may contact hello@aurzart.com.

8. Delivery and Receiving Your Order

Customers are responsible for providing a complete and accurate shipping address, contact number and delivery PIN code.

Please ensure that someone is available to receive the shipment at the delivery address.

For large musical instruments, we recommend inspecting the external packaging before accepting delivery where practical.

If the package appears visibly damaged, please photograph the condition of the packaging and inform the delivery representative where possible.

Signing for or accepting a shipment does not automatically waive any statutory rights relating to damaged, defective or incorrectly supplied goods.

9. Damaged Products During Transit

Aurzart takes reasonable care when packaging and dispatching musical instruments and accessories.

However, if a shipment arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, so that we can investigate promptly.

Contact details:

Email: hello@aurzart.com
Phone / WhatsApp: +91 73384 57777

Please provide, where available:

Order number or purchase invoice.
Customer name and contact details.
Photographs of the outer packaging.
Photographs or a video showing the product damage.
A brief description of the issue.

Please retain the original packaging and protective materials where reasonably possible until the matter has been reviewed.

Aurzart will assess the reported issue and coordinate an appropriate resolution, which may include replacement or another remedy required under applicable law.

The recommended 48-hour reporting period helps us investigate courier-related damage but does not limit customers' statutory consumer rights.

10. Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact us promptly.

Provide your order number and relevant details so that we can verify the shipment and arrange an appropriate resolution.

11. Failed Delivery and Incorrect Addresses

If delivery cannot be completed because of an incorrect address, unavailable recipient or other customer-provided delivery issue, the courier may attempt redelivery or return the shipment to Aurzart.

Where additional delivery charges arise directly from incorrect customer-provided information or an unsuccessful delivery caused by the recipient, reasonable additional shipping charges may apply.

Any such charges will be communicated before arranging a new shipment.

12. Returns, Replacements and Warranty

Aurzart generally does not accept product returns solely due to a change of mind.

Replacement requests involving confirmed manufacturing defects are handled according to our Cancellation, Return, Replacement & Warranty Policy.

Transit damage, incorrect shipments and other legally recognised consumer complaints will be addressed in accordance with the applicable policy and Indian consumer protection law.

Please refer to the relevant policy on our website for detailed conditions.

13. Shipping Delays Beyond Our Control

Occasionally, delivery may be affected by circumstances beyond our reasonable control, including:

Severe weather or natural disasters.
Transportation disruptions.
Government restrictions.
Courier network interruptions.
Customs or import-related delays affecting pre-orders.
Other unforeseen logistical circumstances.

Where these events materially affect an order, we will make reasonable efforts to provide updates and communicate available options in accordance with applicable law.