CANCELLATION, RETURN, REPLACEMENT & WARRANTY POLICY

AURZART MUSIC PVT LTD

1. Returns and Refunds

All purchases are final. Aurzart does not offer voluntary returns, exchanges or refunds for change of mind, personal preference or purchases made in error.

Customers remain entitled to refunds, replacements or other remedies where required under applicable consumer protection laws.

Nothing in this policy limits or excludes those statutory rights.

2. Order Cancellations

Customers wishing to cancel an order should contact Aurzart as soon as possible.

Cancellation requests will be assessed according to the order status and applicable consumer protection laws.

Please contact Aurzart using the details provided in Section 13.

3. Manufacturing Defects and Replacements

If a product develops a suspected manufacturing defect, customers should contact Aurzart and provide:

· The original purchase invoice.

· Product model and details.

· A description of the issue.

· Photographs or videos, if requested.

Aurzart will arrange an inspection where necessary.

A technician appointed by Aurzart will diagnose the issue and submit a report.

For confirmed manufacturing defects covered under warranty, Aurzart will replace the defective electronic component rather than repair it at circuit-board level.

Replacement of a component does not constitute replacement of the entire instrument.

If a replacement component is unavailable, or another remedy is required under applicable law, Aurzart will provide the appropriate remedy.

4. One-Year Limited Warranty

Aurzart-branded products carry a one-year limited warranty on electronic parts only.

The warranty begins on the original date of purchase stated on the customer's invoice.

The original purchase invoice is required when requesting warranty service.

The warranty covers manufacturing defects in electronic components under normal use, together with the accidental electrical damage expressly covered in Section 5.

Non-electronic components and accessories are not covered by this limited warranty unless otherwise specified.

This warranty does not affect customers' statutory rights.

5. Accidental Electrical Damage Coverage

During the one-year warranty period, Aurzart also covers accidental electrical damage to electronic components caused by:

· Electrical power surges.

· Incorrect voltage.

· Incompatible power adapters.

This additional coverage applies to accidental incidents only.

Damage resulting from deliberate misuse is excluded.

For confirmed covered faults, Aurzart will bear the costs of diagnosis, replacement electronic components and installation.

6. Warranty Exclusions

The one-year limited warranty does not cover:

· Accidental drops, impacts, cracks or other physical damage.

· Water spills, liquid exposure or liquid damage.

· Deliberate misuse.

· Damage caused by unauthorised repairs or modifications.

· Normal wear and tear.

· Cosmetic damage not attributable to a manufacturing defect.

These exclusions do not restrict any remedies available under applicable consumer protection laws.

7. Nationwide On-Site Warranty Service

Aurzart provides on-site warranty service throughout India through technicians appointed by the company.

Warranty service process:

1. The customer contacts Aurzart and reports the issue.

2. Aurzart arranges a technician visit.

3. The technician inspects the instrument and submits a diagnostic report.

4. Aurzart determines whether the fault is covered under warranty.

5. For a confirmed covered fault, Aurzart supplies a replacement electronic component and arranges its installation.

For approved warranty claims, Aurzart covers:

· The technician's inspection and service visit.

· The replacement electronic component.

· Installation of the replacement component.

Defective electronic components are replaced rather than repaired at circuit-board level.

8. Issues Outside Warranty Coverage

Aurzart covers the initial diagnosis even when the reported fault is found to be outside warranty coverage.

If replacement components or installation are required for an issue that is not covered by the warranty, the customer will bear those costs.

Aurzart will communicate the applicable charges and obtain the customer's approval before proceeding with any chargeable work.

9. Return of Defective Components

Electronic components replaced under an approved warranty claim must be returned to Aurzart.

Aurzart will bear the return courier charges.

Customers may be requested to assist with packing and dispatching the defective components according to Aurzart's instructions.

Customers will not be charged return shipping costs for approved warranty claims.

10. Warranty on Replacement Components

Electronic components replaced under warranty remain covered for the balance of the original one-year warranty period.

The warranty period is calculated from the purchase date stated on the original invoice.

Replacement of a component does not restart or extend the original product warranty.

This provision does not limit any statutory rights or remedies.

11. Eligible Sales Channels

The one-year limited warranty applies to Aurzart-branded products purchased through:

· Aurzart's official website: www.aurzart.com

· Aurzart's physical store.

· Aurzart's official Amazon India listings.

The same warranty service process applies across these sales channels.

Customers must provide their original purchase invoice when requesting warranty assistance.

Customers who purchased through Amazon India may contact Aurzart directly for warranty support.

12. Products from Other Brands

Products manufactured by other brands are subject to their respective manufacturer's warranty terms, where applicable.

Customers should refer to the relevant product listing or warranty documentation for details.

Nothing in this section limits customers' statutory rights.

13. Warranty Support and Contact Information

For manufacturing defects, warranty claims or service assistance, contact:

AURZART MUSIC PVT LTD

Email: hello@aurzart.com

Phone: +91 7338457777

Website: www.aurzart.com

Address: 2nd Floor, Kristal Jasper Commercial Complex, Central Jail Road, Kasavanahalli, Bengaluru, Karnataka – 560035, India.

Customers should provide their original purchase invoice, product details and a description of the issue when contacting Aurzart.

14. Consumer Rights

Nothing in this policy excludes, restricts or overrides any rights or remedies available to customers under applicable Indian consumer protection laws.

Where applicable law requires a refund, replacement or another remedy, the relevant legal requirements will prevail over any conflicting provision of this policy.