CANCELLATION, RETURN, REPLACEMENT & WARRANTY POLICY

AURZART MUSIC PVT LTD
Last updated: 19 October 2026

1. Returns and Refunds

All purchases are considered final, subject to applicable consumer protection laws.

Aurzart does not offer voluntary returns, exchanges or refunds for:

• Change of mind.

• Personal preference.

• Accidental or incorrect purchases made by the customer.

• Products that are no longer required by the customer.

However, customers remain entitled to refunds, replacements or other remedies where required under applicable Indian consumer protection laws.

Nothing in this policy excludes or restricts those statutory rights.

2. Order Cancellations

Customers wishing to cancel an order should contact Aurzart as soon as possible.

Cancellation requests will be reviewed based on:

• Whether the order has been confirmed.

• Whether payment has been processed.

• Whether the product has been dispatched.

• Any specific conditions communicated for pre-orders.

• Applicable consumer protection laws.

Where Aurzart cancels an order after receiving payment, the applicable refund will be processed through an appropriate payment method.

For assistance, contact hello@aurzart.com.

3. Manufacturing Defects and Product Replacements

If a product develops a suspected manufacturing defect, customers should contact Aurzart and provide:

• Original purchase invoice or other acceptable proof of purchase.

• Product name and model number.

• Description of the issue.

• Photographs or videos demonstrating the problem, where available.

Aurzart may arrange a technical inspection to verify the reported defect.

For eligible electronic instruments, a technician appointed by Aurzart may diagnose the issue and submit a report.

Where a manufacturing defect is confirmed and covered under warranty, Aurzart generally replaces the defective electronic component rather than repairing it at circuit-board level.

Replacement of an electronic component does not automatically mean replacement of the entire instrument.

If a component is unavailable or another remedy is required under applicable law, Aurzart will provide an appropriate resolution.

4. One-Year Limited Warranty — Electronic Parts

Eligible Aurzart-branded electronic musical instruments carry a one-year limited warranty on electronic parts only.

The warranty begins on the original purchase date shown on the invoice.

The warranty covers:

• Manufacturing defects affecting electronic components during normal use.

• Eligible accidental electrical damage expressly covered under Section 5.

Examples of electronic components include:

• Digital piano motherboards.

• Electronic drum modules.

• Internal amplifiers.

• Other eligible electronic circuits and components.

This limited warranty does not cover non-electronic components or musical accessories unless expressly stated otherwise.

Customers must provide a valid purchase invoice or other acceptable proof of purchase when requesting service.

This warranty is separate from, and does not limit, statutory consumer rights.

5. Accidental Electrical Damage Coverage

During the one-year limited warranty period, Aurzart additionally covers accidental electrical damage to eligible electronic components caused by:

• Electrical power surges.

• Incorrect voltage.

• Accidental use of incompatible power adapters.

This additional protection applies to accidental incidents and excludes deliberate misuse.

For confirmed covered faults, Aurzart will bear the reasonable costs of:

• Technical diagnosis.

• Replacement electronic components.

• Installation of replacement components.

This additional coverage applies only to eligible electronic components and does not extend the warranty to physical or liquid damage.

6. Warranty Exclusions

The one-year limited electronic-parts warranty does not cover:

• Accidental drops or impacts.

• Cracks, dents or other physical damage.

• Water spills or liquid damage.

• Deliberate misuse.

• Unauthorised repairs or modifications that cause damage.

• Normal wear and tear.

• Cosmetic damage not attributable to a manufacturing defect.

These exclusions do not override any remedies available under applicable consumer protection laws.

7. Musical Accessories — No Standard Warranty

Aurzart-branded musical accessories do not carry a standard manufacturer's warranty unless expressly stated in the relevant product listing or purchase documentation.

This includes products such as:

• Guitar stands.

• Keyboard and digital piano stands.

• Microphone stands.

• Speaker stands.

• Piano benches.

• Other eligible non-electronic musical accessories.

However, Aurzart offers voluntary replacement support for verified manufacturing defects under the conditions below.

7.1 Manufacturing Defects Within Three Months

Customers may request replacement support if an accessory develops a genuine manufacturing defect within three months from the original purchase date.

Examples include:

• Defective welding joints that break during normal intended use.

• Faulty nuts, bolts or screws caused by manufacturing defects.

• Defective locking or adjustment mechanisms.

• Structural failures resulting from faulty manufacturing or assembly.

• Other verified manufacturing defects affecting normal product use.

Aurzart will review the reported issue and may request photographs, videos or return of the affected product or component for inspection.

Where the defect is confirmed and qualifies under this voluntary programme, Aurzart may replace the defective component or the complete accessory, depending on the nature of the issue.

7.2 Requests Between Three and Six Months

Manufacturing-defect complaints received between three and six months after purchase may be considered individually as a goodwill gesture.

Approval will depend on:

• The nature of the reported defect.

• Product condition.

• Evidence of normal intended use.

• Availability of replacement products or components.

• Aurzart's assessment of the claim.

This discretionary assistance does not create an automatic six-month warranty or guarantee replacement.

7.3 Proof of Purchase

Customers requesting accessory replacement support must provide a valid purchase invoice or other reliable proof of purchase.

Where the original invoice is unavailable, Aurzart may attempt to verify the transaction using its order records or other reasonable purchase evidence.

Requests that cannot be linked to a verifiable purchase may not qualify for voluntary replacement support.

7.4 Exclusions

The voluntary accessory replacement programme does not cover:

• Normal wear and tear.

• Accidental physical damage.

• Misuse or excessive loading.

• Incorrect assembly or installation.

• Damage resulting from unauthorised modifications.

• Damage caused by use outside the product's intended purpose.

These conditions do not restrict remedies available under applicable consumer protection laws.

8. Shipping Damage, Missing Parts and Unboxing Videos

Aurzart takes reasonable precautions to package musical instruments and accessories securely.

We strongly recommend that customers record a continuous mobile video before opening any delivered package.

The video should preferably show:

1. The sealed package and shipping label.

2. The condition of the external packaging.

3. The complete opening and unboxing process.

4. The product and all included accessories.

5. Any visible damage, missing parts or defects.

This recording helps Aurzart investigate shipping damage, missing items and courier-related claims.

Reporting Shipping Damage

Customers should inspect their order promptly and report visible shipping damage as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Order number or purchase invoice.

• Photographs of the packaging.

• Photographs or videos showing the damage.

• A description of the issue.

Customers should retain the original packaging where reasonably possible until the claim has been assessed.

Claims Without an Unboxing Video

An unboxing video is strongly encouraged and may substantially assist claim verification.

Where a video is unavailable, Aurzart may request alternative evidence, including photographs, packaging details, delivery records or product inspection.

The absence of an unboxing video does not automatically invalidate a genuine claim or remove statutory consumer rights.

Confirmed transit damage, incorrect shipments and missing items will be resolved in accordance with applicable law and the circumstances of the claim.

9. Nationwide On-Site Warranty Service

Aurzart provides on-site warranty assistance across eligible locations in India through technicians appointed by the company.

The standard process is:

1. The customer contacts Aurzart and reports the issue.

2. Aurzart reviews the complaint and arranges an inspection where required.

3. The appointed technician diagnoses the instrument and submits a report.

4. Aurzart determines whether the fault qualifies for warranty coverage.

5. For an approved claim, Aurzart supplies the replacement electronic component and arranges installation.

For approved warranty claims, Aurzart covers:

• Technician inspection and service visit.

• Eligible replacement electronic components.

• Installation of replacement components.

Aurzart's standard service approach is to replace faulty electronic components rather than repair them at circuit-board level.

On-site service arrangements are subject to technician availability and reasonable logistical requirements.

10. Issues Outside Warranty Coverage

Aurzart covers the initial diagnosis for eligible electronic instrument warranty enquiries, including cases where the reported fault is subsequently determined to be outside warranty coverage.

Where an issue is not covered, the customer may be responsible for the cost of replacement components and installation.

Aurzart will communicate any chargeable work and obtain customer approval before proceeding.

No chargeable replacement work will be undertaken without the customer's approval.

11. Return of Defective Electronic Components

Electronic components replaced under an approved warranty claim must be returned to Aurzart when requested.

Aurzart will bear the applicable return courier charges for approved warranty claims.

Customers may be requested to assist with packing and dispatching defective components according to Aurzart's instructions.

Customers will not be charged return shipping costs for approved warranty claims.

12. Warranty Period for Replacement Components

Electronic components replaced under warranty remain covered for the balance of the original one-year warranty period.

The warranty period is calculated from the original purchase date.

Replacement of a component does not automatically restart or extend the original warranty.

This provision does not limit any applicable statutory rights.

13. Eligible Sales Channels

Aurzart's one-year limited electronic-parts warranty applies to eligible Aurzart-branded products purchased through:

• Aurzart's official website: https://aurzart.com

• Aurzart's physical retail store.

• Aurzart's official Amazon India listings.

Customers purchasing through Amazon India may contact Aurzart directly for warranty assistance.

Proof of purchase is required for voluntary warranty service.

Aurzart's accessory replacement-support programme also applies to eligible Aurzart-branded accessories purchased through these authorised sales channels, subject to the conditions in Section 7.

14. Products Manufactured by Other Brands

Products manufactured by third-party brands are subject to their respective manufacturer's warranty terms, where applicable.

Customers should refer to the relevant product listing, invoice or warranty documentation for coverage details.

Aurzart's voluntary electronic-parts warranty and accessory replacement-support programme do not automatically extend to products manufactured by other brands.

Nothing in this section restricts applicable statutory consumer rights.

15. Replacement Availability and Resolution

Where a product or component qualifies for replacement, Aurzart will make reasonable efforts to provide the same model or a compatible replacement.

If an identical replacement is unavailable, Aurzart will discuss an appropriate alternative with the customer.

Where a refund, replacement or other remedy is required under applicable law, Aurzart will comply with those requirements.

16. Warranty Support and Contact Information

For manufacturing defects, accessory replacement requests, shipping damage, warranty claims or service assistance, contact:

AURZART MUSIC PVT LTD

Email: hello@aurzart.com
Phone / WhatsApp: +91 73384 57777
Website: https://aurzart.com

Address:
2nd Floor, Survey No. 86,
Kristal Commercial Complex, Hosa Road,
Kasavanahalli, Bengaluru,
Karnataka 560035, India.

Customers should provide their purchase details, product information and a description of the issue when contacting Aurzart.

Product Identification, Return Inspection and Fraud Prevention

To protect genuine customers and prevent misuse of the return and replacement process, Aurzart may document product packaging, model information, identifying marks and shipment details before dispatch.

All returned products may be inspected to confirm that the item corresponds to the original order.

If a returned product is found to be a different brand, model or item from the one supplied, Aurzart may investigate the discrepancy and request additional supporting information.

Where deliberate product substitution or fraudulent misrepresentation is supported by evidence, Aurzart reserves the right to dispute the claim through the relevant marketplace or other lawful channels.

Customers are strongly encouraged to retain their purchase invoice, original packaging and photographs or videos of the product.

All genuine manufacturing defects, transit damage complaints and statutory consumer rights will continue to be respected.

17. Consumer Rights

Nothing in this policy excludes, restricts or overrides any rights or remedies available to customers under applicable Indian consumer protection laws.

Where applicable law requires a refund, replacement, repair or another remedy, those legal requirements will prevail over any conflicting provision of this policy.