Aurzart's return policy is the best as almost any other Marketplace. While many e-com sites typically allow only a 10-day exchange were in Aurzart’s comes with a 10-day return.
Receive a refund for any reason if you return a product within 10 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.
If you have sited "Non-satisfaction" then these types of returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery.
For products returned with the following conditions below, a 20% product missing/damaged fee will be deducted from the refunded amount.
Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.
Sealed Software products, sealed Manufacturer products
Note* - In case Aurzart is unable to pick up your shipment due to certain unforeseen circumstances, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.
Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility in Bangalore
If you would like to return a product, it is required to either submit the Contact Us form or call us as soon as possible at +91-7338457777. All returns must be authorized and the return shipment must be mailed within 8 to 10 business days of receiving the original shipment.
The refund will be initiated only after the package has been received back at our facility.
The refunded amount calculated as per the product condition will be transferred, as per banking and payment gateway norms, within 3 to 5 business days of the receipt of the returned shipment.
To Send your return's please note our address
AURZART MUSIC PRIVATE LIMITED
2ND Floor, Kristal Commercial complex,
Kasavanhalli, Hosa Road, Bangalore 560035, Karnataka.
If you would like to cancel an order that you have recently placed, please fill out and submit the Contact Us form or call us as soon as possible at 7338457777. If the shipment has not left our facility, you will receive a full refund within 3 to 5 business days. If your order has already left our facility, you will receive a full refund, less the onward shipping fee to your destination, within 3 to 5 business days of the shipment being returned to us.